Returns & Exchanges
At Farm Link Hawaiʻi, we strive to deliver the freshest local produce and goods. If your order does not meet our quality standards, please let us know within 24 hours of delivery so we can make it right.
Inspect Your Order
Thoroughly check your delivery as soon as it arrives to ensure all items are present and meet your expectations for freshness.
Document Issues
If an item is damaged or spoiled, take a clear photo of the product as this helps us coordinate with our local farmers and producers.
Contact Support
Email our team at [email protected] within 24 hours of receipt, including your order number and any photos of the quality concerns.
Receive Credit
Once reviewed, we will issue a credit to your account or a refund to your original payment method for the unsatisfactory items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing